We want you to be satisfied with your Riportics experience. This Refund Policy explains when and how you can request a refund for credit purchases.
1. Free Credits
Every new account receives 100 free credits at signup. Free credits are provided at no cost and are not eligible for refund or cash-out.
2. All Credit Purchases Are Non-Refundable
All credit purchases are final and non-refundable. By completing a purchase, you acknowledge and agree that credits cannot be returned, exchanged, or converted to cash. This applies to all pricing plans regardless of the amount purchased or the number of credits remaining in your account.
We encourage you to:
- Try the platform using your 100 free credits before making a purchase.
- Start with a smaller credit package to evaluate your usage patterns.
- Review the credit costs per action in the application before buying.
3. Credit Restoration for Technical Issues
Credits are only deducted after an AI action completes successfully. If an API call fails or times out, no credits are deducted. However, if a verified platform-side bug or outage causes credits to be deducted without delivering results, we will restore the affected credits to your account. Credit restoration is not a monetary refund — it is a correction applied directly to your credit balance.
To report a technical issue, email us at support@riportics.com with details of the issue and your account email. We aim to respond within 3 business days.
4. Account Deletion
If you delete your account, any remaining credits — both free and purchased — are permanently forfeited. Credits cannot be transferred to another account or refunded upon deletion.
5. Exceptions
Refunds may be issued at our sole discretion in exceptional circumstances, such as duplicate charges or payment processing errors. These are handled on a case-by-case basis.
6. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. Material changes will be communicated via email.
7. Contact
For questions about this policy or to report a technical issue, email us at support@riportics.com.